Terms of Service

Effective Date: March 1, 2026  ·  Last Updated: February 20, 2026

These Terms of Service ("Terms") govern the use of the CauseHub platform ("Platform") operated by Threevo Solutions Inc. ("Threevo", "we", "us", or "our"), a corporation incorporated under the laws of Alberta, Canada. By creating an account or using the Platform, you ("Subscriber", "you", or "your") agree to be bound by these Terms.

1. The Platform

CauseHub is a multi-tenant software-as-a-service platform designed for Canadian nonprofit organizations and registered charities. The Platform provides nonprofit management tools including donation management, volunteer coordination, program management, membership systems, fund accounting, and Canadian regulatory compliance features.

The Platform is powered by Odoo 19 Enterprise and hosted on infrastructure provided by Odoo S.A. ("Odoo"). Your use of the Platform is also subject to Odoo's applicable terms where they apply to the underlying infrastructure.

2. Account Registration

To use the Platform, you must register for an account and provide accurate, complete information about your organization. You represent and warrant that:

• You are authorized to act on behalf of the organization you are registering
• Your organization is a Canadian nonprofit, registered charity, or similar entity operating in Canada
• All information provided during registration is true and accurate
• You will keep your account information current

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Subscription Plans and Pricing

The Platform offers subscription plans based on the number of staff users. All plans include access to all Platform features. Current plans are:

Additional staff users may be added at $30 CAD per user per month on any plan.

Pricing is subject to change with 60 days' written notice. Price changes take effect at the start of your next billing cycle following the notice period.

4. Definition of Users

Staff Users (counted toward your plan limit): Individuals who perform organizational-level activities within the Platform, including but not limited to: organization administrators, program coordinators, finance managers, staff members who manage contacts, process donations, run reports, approve expenses, or administer programs.

Portal Users (always free and unlimited): Individuals who use self-service portal features, including but not limited to: donors viewing receipts, volunteers logging hours, members managing their membership, board members accessing documents, guardians signing consent forms, and program participants checking schedules. Portal Users do not count toward your staff user limit.

5. Free Trial

We may offer a free trial period. During the trial, you receive full access to all Platform features. At the end of the trial period, your account will be suspended unless you subscribe to a paid plan. Data entered during the trial will be retained for 30 days after trial expiration, after which it may be permanently deleted.

6. Payment Terms

• All prices are in Canadian Dollars (CAD) and are exclusive of applicable taxes (GST/HST)
• Monthly subscriptions are billed in advance on the same date each month
• Annual subscriptions are billed in advance for the full year
• Payment is processed via Stripe. By subscribing, you authorize recurring charges to your designated payment method
• Failed payments will be retried according to Stripe's retry schedule. If payment cannot be collected after 14 days, your account may be suspended
• No refunds are provided for partial months or unused portions of annual subscriptions, except where required by applicable consumer protection law

7. Your Data

You own your data. All data entered into the Platform by you or your Portal Users ("Subscriber Data") remains your property. We claim no ownership interest in Subscriber Data.

You grant us a limited, non-exclusive license to host, store, process, and display Subscriber Data solely for the purpose of providing and improving the Platform.

You may export your data at any time using the Platform's Data Export Wizard. Upon subscription termination, you will have 30 days to export your data before it is scheduled for deletion.

8. Data Protection

We protect Subscriber Data in accordance with our Privacy Policy and the requirements of PIPEDA. Key protections include:

• Strict tenant data isolation — your data is never accessible to other organizations on the Platform
• Encrypted data transmission (TLS 1.2+) and encrypted storage of sensitive fields
• Role-based access controls and comprehensive audit trails
• Regular security assessments
• Data residency within Canadian-accessible infrastructure

9. Acceptable Use

You agree to use the Platform only for lawful purposes consistent with its intended use as a nonprofit management tool. You will not:

• Use the Platform for any purpose other than nonprofit organizational management
• Attempt to access data belonging to other Tenant Organizations
• Circumvent user limits, security controls, or access restrictions
• Upload malicious code, viruses, or harmful content
• Use the Platform to send unsolicited commercial messages in violation of CASL
• Resell, sublicense, or make the Platform available to third parties without our written consent
• Reverse engineer, decompile, or attempt to extract the source code of the Platform

10. Compliance Responsibilities

The Platform provides tools to assist with Canadian regulatory compliance. However, you are ultimately responsible for:

• CRA compliance: Ensuring that donation receipts, T4A slips, and other filings contain accurate information and are submitted on time
• PIPEDA compliance: Obtaining appropriate consent from your constituents before collecting their personal information
• CASL compliance: Ensuring that any commercial electronic messages sent through the Platform comply with CASL requirements
• IRCC/iCare reporting: Verifying the accuracy of settlement services data before submission to IRCC
• Employment law: Compliance with all applicable employment and contractor laws, including proper classification of workers

We provide the tools; you are responsible for how you use them. The Platform does not constitute legal, tax, or regulatory advice.

11. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. We may temporarily suspend the Platform for maintenance, updates, or security reasons. Where possible, we will provide advance notice of planned maintenance.

We are not liable for service interruptions caused by factors outside our reasonable control, including internet outages, third-party service failures, or force majeure events.

12. Intellectual Property

The Platform, including its design, code, documentation, and branding, is the property of Threevo Solutions Inc. and/or its licensors (including Odoo S.A. for underlying Odoo components). Nothing in these Terms grants you any rights to our intellectual property beyond the limited license to use the Platform during your subscription.

The CauseHub name, logo, and design system are trademarks of Threevo Solutions Inc.

13. Limitation of Liability

To the maximum extent permitted by applicable law:

• Our total liability for any claims arising under these Terms shall not exceed the amounts you paid to us in the 12 months preceding the claim
• We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost revenue, lost data, or business interruption
• We are not liable for errors, omissions, or inaccuracies in regulatory filings generated using the Platform where you are responsible for reviewing and verifying the information before submission

These limitations apply regardless of the legal theory (contract, tort, negligence, or otherwise) and even if we have been advised of the possibility of such damages.

14. Indemnification

You agree to indemnify, defend, and hold harmless Threevo, its officers, directors, employees, and agents from any claims, losses, or damages arising from: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) any inaccuracy in the data you enter into the Platform.

15. Term and Termination

Term: These Terms are effective when you create an account and continue until terminated.

Cancellation by you: You may cancel your subscription at any time through the Platform or by contacting support. Cancellation takes effect at the end of your current billing period. You will have 30 days after your subscription ends to export your data.

Termination by us: We may suspend or terminate your account if you materially breach these Terms and fail to cure the breach within 14 days of written notice, or immediately if the breach involves security violations, illegal activity, or harm to other users or the Platform.

Effect of termination: Upon termination, your access to the Platform ceases. We will retain your data for 30 days to allow for export, after which it will be deleted in accordance with our Privacy Policy and data retention obligations.

16. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated to account administrators via email at least 30 days before taking effect. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms shall first be submitted to good-faith negotiation for a period of 30 days. If the dispute is not resolved through negotiation, it shall be submitted to binding arbitration in Edmonton, Alberta, in accordance with the rules of the ADR Institute of Canada.

Nothing in this section prevents either party from seeking injunctive relief in a court of competent jurisdiction where necessary to prevent irreparable harm.

18. General Provisions

• Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Threevo regarding the Platform
• Severability: If any provision of these Terms is held to be unenforceable, the remaining provisions will continue in full force and effect
• Waiver: Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it in the future
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets
• Notices: Notices to you will be sent to the email address associated with your account. Notices to us should be sent to the address below

19. Contact

Threevo Solutions Inc.
Edmonton, Alberta, Canada
Email: legal@causehub.ca